Meet The Experts – Kelly Dunlap -Everything You Need to Know about our Genius Implementation Manager for more than 2 years

Meet the Experts - Kelly Dunlap
For our first RPS profile, meet Kelly Dunlap, our Implementation Manager.

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In October, RPS Plan Administrators and our daughter company, 24HourFlex, launched a set of enhanced logos conveying strength, stability, and continuity of over thirty-one years of service. Along with our logo, we launched a matching tagline, “Experts Who Care,” which captures the quintessential essence of who we are as an organization.

As our organization grows and moves into 2020, we wanted to share more about the experts behind the service. Each month, we will post a Meet the Experts profile, highlighting one of our team members.

For our first Meet the Experts RPS profile, meet Kelly Dunlap, our Implementation Manager.

How long have you worked for RPS? 

June 15, 2018

Before working at RPS, what was the most unusual or interesting job you’ve ever had?

I worked as a Disaster Program Specialist for the American Red Cross in Birmingham, Alabama. This involved responding to disasters such as hurricane, tornadoes, and flooding. The number one response was providing assistance to survivors of house fires. This was a 24/7 round the clock response. I was privileged to work with dedicated volunteers who responded on behalf of the Red Cross day and night!

What does a typical work day at RPS for you entail?

The day begins with emails and checking status of all plans in Implementation. Once the day begins, it can go a variety of directions depending on the needs of the clients, the time of year and the support for internal projects. Below are some of the things I typically encounter in a day:

Receiving new plans from the sales team and beginning the implementation process.

Plans currently in Implementation could involve any or all of the following tasks on any one day:

  • Introduction to RPS
  • Record Keeper Installations
  • Plan Document management
  • Data Collection
  • Services specific to new clients
  • Current RPS clients Record Keeper Conversions – managing the process, including providing information and support for the process
  • Special Projects

The Implementation manager plays a critical role in establishing rapport with new clients so that they are confident their plan’s and client needs will be met and RPS will exceed their expectations in providing services as required. This response can include emails, phone calls or any variety of communications to provide support and direction.

My role allows me to support the Sales team and RPS analysts by creating a bridge from the new client status to active administration. I communicate internally and externally to provide information to the RPS team.

What do you like most about your job?

I enjoy working with new clients and introducing them to RPS and the world of retirement planning. I also enjoy being a part of a team and trying to make RPS the best it can be.

You work remotely, so what’s your go-to productivity tip when you’re losing motivation?

A quick walk around the block, weather permitting. An afternoon cup of flavored coffee always makes my afternoon brighter.

What did you want to be as a child?

A librarian (but my mother informed me that you can’t talk in libraries and that might be a challenge for me..which if you know me now, would be very true!)

Biggest pet peeve?

Being late

What’s something, big or small, that you’re REALLY bad at?

I can’t sing, and I really don’t cook all that well.

What’s something-big or small- that you’re REALLY good at?

I love to pray and find that people ask me to pray.

Where are you from?

Born and raised in Greeley, Colorado

What’s your favorite thing to do when you’re not working?

Dance with my fiancé or watch movies (especially with popcorn at the theater)

Guilty pleasure?

Cookies! Always cookies!

What’s your most used emoji?

Smiling with hearts

Top 3 favorite movies and tv shows?

Movies: Fun with Dick and Jane, Fools Gold, The Proposal, and Princess Bride

TV Shows: I Love Lucy, Dick Van Dyke, New Amsterdam and NCIS

Do you follow professional sports? Who are your teams?


What’s one totally irrational fear that you have?

Blood and needles – anything medical actually

Dog person or cat person?

Cat as they don’t require the care of a dog

You’re writing your biography, What’s the title?

“A Life of Faith Will Deliver A Life of Hope!”

What are your 3 defining traits?

Loyal, Dedicated, Kind

Meyers Briggs personality type?

**Haven’t taken the Meyers Briggs for a few years  ( I think ESFJ?) – but I am an Enneagram 6The Enneagram Personality Study has been the most helpful in understanding myself out of all the tests I have taken over the years.

What are the values that drive you?

Faith in a Loving Father God, His Word, Love for Family and Friends

Best piece of advice anyone ever gave you? Who was it from?

“Love the Lord your God with all your heart, with all your soul and all your mind. Love your neighbor as yourself” Jesus

Thanks to Kelly Dunlap for her great interview and an opportunity to Meet the Expert!

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